Work System Method

Work System Method

The work system method (WSM) is a flexible systems analysis method designed to help business professionals think and communicate about systems in organizations and to help them collaborate effectively with IT professionals. It was developed over almost 20 years, during which many hundreds of employed MBA and Executive MBA students used work system analysis templates to help them analyze IT-reliant work systems in their organizations and to produce recommendations for improving those work systems.  The core of WSM is the two main frameworks in work system theory (WST), the work system framework and the work system life cycle model.


Systems Analysis for Everyone Else: Empowering Business Professionals through a Systems Analysis Method that Fits Their Needs (with Duane Truex and Cherie Long), ECIS 2010, European Conference on Information Systems


Better Use Case Diagrams by Using Work System Snapshots , (with Narasimha Bolloju)  International Journal of Information Technology and the Systems Approach, 2016


Extending a Systems Analysis Method for Business Professionals, (with Duane Truex, Nathan Lakew, and Sumantra Sarkar)  European Design Science Symposium, 2011


The Work System Method: Systems Thinking for Business Professionals2012 Industrial and Systems Engineering Research Conference


Project Collaboration, not just User ParticipationAMCIS 2009 , Americas Conference on Information Systems


Moving Toward a Service Metaphor for Describing, Evaluating, and Designing SystemsECIS 2008, European Conference on Information Systems


Could the Work System Method Embrace Systems Concepts More Fully? Information Resource Management Journal, 2007


A Broad View of Systems Analysis and Design: Implications for Research (with Glenn J. Browne), Communications of the Association for Information Systems, 2005


Desperately Seeking Systems Thinking in the Information Systems DisciplineICIS 2004,  Conference on Information Systems



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