Service Systems

Service Systems
Service System Fundamentals: Work System, Value Chain, and Life CycleIBM Systems Journal, 2008


Viewing Systems as Services: A Fresh Approach in the IS FieldCommunications of the Association for Information Systems, 2010


Operational Perspective on Service,  Service Systems, and Service Science, working draft in the form of a single very large slide, 2017


Can Service Science Integrate Meaningfully Across Four Levels Ranging from Ecosystem to Sociotechnical Service System to Automated Services? to be presented at QUIS 15 (International Symposium on Service Excellence), Porto, Portugal, June, 2017


Encapsulation as a Key Concern in Analysis and Design for Service Systems, AMCIS 2016, Americas Conferences on Information Systems.


Using a Work System Metamodel and USDL to Build a Bridge Between Business Service Systems and Service Computing, working draft, 2017


Value Blueprint and Service Design Space for Facilitating Value Creation, AMCIS 2013, Americas Conference on Information Systems.


Resources for Action: A Resource-Based View of Service Systems, SIGSVC Workshop, Special Interest Group on Services, ICIS 2012



Metamodel for Service Analysis and Design Based on an Operational View of Service and Service SystemsService Science, 2012


Challenges for Service ScienceJournal of Information Technology Theory and Application, 2012



Using Service Responsibility Tables to Supplement UML in Analyzing e-Service Systems (with Xin Tan and Keng Siau),  Decision Support Systems, 2011


Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and RestrictionsSubsequently edited and published as pp. 61-72 in H. Demirkan, J.C. Spohrer, and V. Krishna, The Science of Service Systems, 2011 


Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value ConstellationsICIS 2011, International Conference on Information Systems


Applying a Service Mindset when Thinking and Communicating about Systems and Projects MIS Review, 2010


Service System Innovation, pp. 61-80 in  Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century, M. Barrett, E. Davidson, C. Middleton, and J. DeGross, editors, 2008


Does Service-Dominant Logic Provide Insight about Operational IT Service Systems?AMCIS 2010, Americas Conference on Information Systems


Mapping the Domain of Service Science,  AMCIS 2009, Americas Conference on Information Systems


Seeking Synergies Between Four Views of Service in the IS Field,  AMCIS 2008, Americas Conference on Information Systems



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